PIH Health Awarded NRC Health Consumer Loyalty Award

PIH Health Whittier Hospital has been awarded the 2026 NRC Health Consumer Loyalty Award which recognizes the top 10 NRC Health partner hospitals that have earned both a strong brand reputation and high patient willingness-to-recommend scores. This honor celebrates organizations that consistently meet or exceed both patient and consumer expectations.
The Consumer Loyalty Award recognizes the top 10 “Gold Standard” NRC Health partner hospitals, which have strong brand image and reputation and high Centers for Medicare and Medicaid Services (CMS) “Would Recommend” scores. Top 10 hospitals meet patients' expectations through positive experiences. To qualify for consideration, organizations must receive at least 150 Top-of-Mind mentions in NRC Health’s national Market Insights study between April 1, 2025, and March 31, 2026, and have publicly reported CMS Would Recommend scores based on patients discharged from April 2025 and March 2026.
"NRC Health's awards recognize organizations that consistently deliver experiences that earn trust, strengthen loyalty, and improve healthcare for the people they serve,” said Trent Green, Chief Executive Officer for NRC Health. “This recognition reflects a sustained commitment to listening, learning, and acting on what matters most to patients, consumers, families, and care teams. We are honored to celebrate organizations that turn insight into action and set a powerful example for healthcare organizations nationwide."
“We are delighted to receive this NRC Health award recognition,” said James R. West, PIH Health President and Chief Executive Officer. “This award reflects the efforts of our entire organization, which is dedicated and committed to providing outstanding care and service to our patients and their family members. PIH Health has always focused on putting our patients first, and in doing so, we have been making positive impacts on our community for generations. With this recognition and our continued efforts, we are well positioned to continue caring for patients and their family members well into the future.”

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in Los Angeles and Orange Counties. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 31 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, X, or Instagram.

For more than 45 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. Ranked #1 Best in KLAS for Healthcare Experience Management in three of the last four years, NRC Health holds a commitment to Human Understanding that helps leading healthcare systems get to know each person they serve not as point-in-time insights, but in the context of an ongoing relationship. Guided by its uniquely empathic heritage, patient focused approach, unmatched market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience and creating strong outcomes for patients and entire healthcare systems.